Personal Lines Team Lead/ Manager

Region: Guelph Region, Halton Region, Hamilton Region

Work Preference: Hybrid, Office, Remote

  • ID: p-99266
  • Description: Highly analytical and friendly Personal Team Lead. He reviews metrics, ensures his team is up to date on any changes in systems or operations, and will work one on one with them to ensure they have a good understanding. He reviews metrics and KPI's, will sit in on calls to identify areas of improvement, attends managerial meetings, and is highly experienced in change management. Handles client escalations professionally and is able to diffuse situations. Open door approach to leadership.
  • Goal: To obtain a position that aligns with his career goals, and leadership style. To work at a brokerage that cares about the success of its staff, and quality of service provided to it's clients
  • Accomplishments: Leading teams to success, mentoring individuals to their full potential, providing guidance and support in order for the team to achieve group and their own individual goals
  • Systems: EPIC, Power Broker, ARS, Microsoft
  • Markets: All major carriers with the exception of VIP/HNW
  • Years of Experience: 20 years
  • Salary: 75-80k with access to benefits initially if possible
  • Education: RIBO, Licenced in Most Provinces in Canada excluding NW Territories, QB, or Manitoba
  • Languages: English
  • Location: Kitchener - Burlington, Guelph, Hamilton
  • Area of Expertise: Personal Lines, and PL management/Leadership
Additional Comments
This highly approachable gentleman, leads with his heart and teaches from experience. He has successfully lead his team through a major change from a queue to managing a book, and was with his team every step of the way to set them up for success. He is passionate about customer service, and watching his team grow and work collaboratively. He can identify team members that are weak in certain areas & works with them to strengthen those areas. He is a true leader, with a heart of gold
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