Additional Comments
She supports junior staff through training, guidance, and escalation handling, stepping in to assist with complex issues and ensuring quality service across the team. Her experience includes issuing slips, obtaining driver abstracts (MVRs), and maintaining strong communication with insurers to negotiate highly favourable outcomes for clients. She works on a high-volume queue, servicing each new client she brings in from start to finish. She is a great addition to a client-focused team.