Description: Responsible for Managing all aspects of an existing book of business in a call center environment. She processed on the Epic System as well as multiple company portals. She also. pulled MVR A+, HITS Reports and EZITV. She processed
payments and did banking changes on the portals. She entered claims opening and closing notices and serviced her clients as well as upselling and cross selling. She also reviewed all renewals and remarketed when necessary.
Goal: To have her RIBO License reinstated and join a traditional brokerage where she can build relationships with the customers she is
Accomplishments: A strong focus on customer service with the ability to deliver positive client experiences
Systems: EPIC broker management system
Markets: Most related insurance markets
Years of Experience: 3 years experience in the insurance industry.
Salary: $50k
Education: Awaiting reinstatement of her RIBO license.
Languages: English
Location: She resides in Windsor and will commute up to 40k