Your Advocate For Change
I am a professional Insurance Recruiter with over 15 years of experience in Personal Lines Home & Automobile insurance.
Joining the industry back in 2002 with TD Insurance as a Sales and Service Advisor, I quickly gained proficiency in all company objectives, and was called upon to provide assistance to team leaders in facilitating and fostering the growth of many new agents joining the organization.
Having received a Merit award nomination in 2005, an award voted for by his fellow peers for his level of dedication and integral support for his fellow colleagues, I would eventually become a “go to” individual for support for many different team leaders and their teams.
In 2009, having moved on to become Customer Care Manager for Zenith Insurance, I managed high level personal lines escalations in conjunction with the Ombudsman’s office, as well as from our mutual business partners. A position heavily relied upon to ensure quality was coupled with a superior level of customer service, through providing on-going coaching and assistance to brokers, team leaders and underwriters in how to resolve complaints quickly and decisively. It was through these initiatives that I discovered my passion for coaching and mentoring others.
More recently, I ventured into an exciting and challenging rhelm, in the Personal Lines VIP Private Client Services departments of Jones Brown Inc. and Hub International. It was through these experiences that I was able to develop key relationships with mutual insurance company partners in the affluent space.
I now look to the next chapter by continuing to learn and grow, expand my network, to make a significant difference by using the experience and knowledge I have acquired to a level of service that transcends all expectations as your advocate for change. My passion is people.
Specialties: Recruiting, Sales, Service, Underwriting, Quality Coaching, Complaints Resolutions, Client Retention.